- This event has passed.
Public Sector Digital Transformation & Channel Shift in Customer Services WALES
This event being run in partnership with Customer Focus Wales will look at Digital Transformation in LocalGov Customer Services & Contact Centres in Wales on Thursday 11th January at the Media Resource Centre in Llandrindod Wells.
It will be a day of:
Short Best Practice Presentations
Topics covered will include:
Customer Service Agent 4.0
Cloud Contact Centres
Omni Channel Customer Experience
Social Media in Customer Service
Managing Digitally-enabled LG Customer Service