Public Sector Digital Transformation & Channel Shift in Customer Services WALES

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This event being run in partnership with Customer Focus Wales will look at Digital Transformation in LocalGov Customer Services & Contact Centres in Wales on Thursday 11th January at the Media Resource Centre in Llandrindod Wells.

It will be a day of:

Short Best Practice Presentations
Streamed workshops
Unconference Sessions

Topics covered will include:

Channel Shift
Customer Service Agent 4.0
Cloud Contact Centres
Omni Channel Customer Experience
Social Media in Customer Service
Managing Digitally-enabled LG Customer Service