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Brainstorm app

We don’t have any mobile phones in my organisation can we still use the ENGAGE Brainstorm app?

Brainstorm can be downloaded for free on personal mobiles or users can access it on any device via a browser so can be used via desktops, laptops or any other device with a browser.

What devices can I get the ENGAGE Brainstorm App on?

There is an App available for Windows, Apple and Android phones downloadable from the relevant app store for each device.

Hardware Requirements

We don’t use tablets or iPads can we still use the ENGAGE Viewer?

Yes, the Viewer is available via a browser so available on any device.

What devices can I get the ENGAGE Viewer App on?

The viewer App is available on Windows and Apple App store for use on windows tablets and iPads. Also available on Android.

We don’t have any mobile phones in my organisation can we still use the ENGAGE Brainstorm app?

Brainstorm can be downloaded for free on personal mobiles or users can access it on any device via a browser so can be used via desktops, laptops or any other device with a browser.

What devices can I get the ENGAGE Brainstorm App on?

There is an App available for Windows, Apple and Android phones downloadable from the relevant app store for each device.

Will ENGAGE products run on Apple computers?

Yes, as it is browser based you just need a compatible browser on your device.

What do I need to run ENGAGE products in my organisation?

ENGAGE™ is a cloud hosted SAAS product which means there is no installation required of any software your network.

Licensing

Can I get more ENGAGE Lean Process Suite licences for a one-off event?

Yes, if you contact us we can arrange an increase for a one off event however this would only be for a single event.

What happens if I buy an ENGAGE product licence and find I need more?

We can scale up your environment as required and this can usually be achieved within the working day.

When using ENGAGE products how many concurrent users would I need?

Most small business improvement teams with 2-5 team members take a Gold Suite subscription (2 concurrent users) teams larger than this will be look at a Platinum licence (4 concurrent users) very few users require larger subscriptions than this as the team are not always in workshops building processes.

Do I have to buy ENGAGE products from you to get training or consultancy?

No, we are happy to support any customers with our services.

In the ENGAGE products pricing tables, what are support mails?

Support mails are email version of support calls.

How many support calls can I make when I buy an ENGAGE product?

The number of support calls is unlimited.

For ENGAGE products, why do I have to buy training to take a 3 month evaluation licence?

In order for us to ensure customers get a good start we insist that customers are trained to take the evaluation 3 month licence to ensure the evaluation has the best chance of success. This licence is offered at the same rate pro-rata as the years’ licence and meant for a short-term evaluation

Do I have to buy a workshop to get a free trial of any ENGAGE products?

No, you can get a free month’s trial of the modeler for one user per organisation without any training or costs.

Security

How secure are ENGAGE products?

Microsoft Azure is one of the most secure, redundant, stable environments in the world. They comply with a large number of compliance structures. On top of this customers can choose to allow traffic only via HTTPS and to restrict access to PC’s on their network only by IP or IP range.

Can I run ENGAGE products from an internet cafe or through my phone data connection?

Yes, ENGAGE™ will run on any internet connection it is up to you as an organisation if you wish to secure this further and lock it down to your network only.

Software Requirements

What browsers will ENGAGE products run on?

The current version of ENGAGE™ suite is HTML 5 based so will run on any modern browser.

For ENGAGE products is there a client install on our PC’s required?

No, ENGAGE™ is “browser based” therefore no client instal is required.

What do I need to run ENGAGE products in my organisation?

ENGAGE™ is a cloud hosted SAAS product which means there is no installation required of any software your network.

Support

Do I get access to support if I just buy training or consultancy?

No, the support is for the ENGAGE™ process suite only.

In the ENGAGE products pricing tables, what are support mails?

Support mails are email version of support calls.

How many support calls can I make when I buy an ENGAGE product?

The number of support calls is unlimited.

Terminology

When looking at the pricing tables for ENGAGE, what is Authorisation?

Authorisation is the module where you control the granular user permissions to access your projects, processes and brainstorms this helps you control who can access what and what they can do when they can access it.

What is the User Manager module in the ENGAGE Lean Process Suite?

User Manager is the module where you set up your users for the modeler and viewer plus you can set your security features such as IP restriction or HTTPs only traffic.

When using ENGAGE products, what is meant by 1 concurrent user on the pricing tables?

1 concurrent user means you are licensed to have 1 person logged into Engage Modeler at any time. If a second user tried to access at the same time they would be presented with an error message and would not be able to log in.

In the ENGAGE products pricing tables, what are support mails?

Support mails are email version of support calls.

Training & Consultancy

Do I get access to support if I just buy training or consultancy?

No, the support is for the ENGAGE™ process suite only.

Do I have to buy ENGAGE products from you to get training or consultancy?

No, we are happy to support any customers with our services.

For ENGAGE products, why do I have to buy training to take a 3 month evaluation licence?

In order for us to ensure customers get a good start we insist that customers are trained to take the evaluation 3 month licence to ensure the evaluation has the best chance of success. This licence is offered at the same rate pro-rata as the years’ licence and meant for a short-term evaluation.

Do I have to buy a workshop to get a free trial of any ENGAGE products?

No, you can get afree month’s trial of the modeler for one user per organisation without any training or costs.

User Manager

What is the User Manager module in the ENGAGE Lean Process Suite?

User Manager is the module where you set up your users for the modeler and viewer plus you can set your security features such as IP restriction or HTTPs only traffic.

When using ENGAGE products how many concurrent users would I need?

Most small business improvement teams with 2-5 team members take a Gold Suite subscription (2 concurrent users) teams larger than this will be look at a Platinum licence (4 concurrent users) very few users require larger subscriptions than this as the team are not always in workshops building processes.

When using ENGAGE products, what is meant by 1 concurrent user on the pricing tables?

1 concurrent user means you are licensed to have 1 person logged into Engage Modeler at any time. If a second user tried to access at the same time they would be presented with an error message and would not be able to log in.

Viewer App

We don’t use tablets or iPads can we still use the ENGAGE Viewer?

Yes, the Viewer is available via a browser so available on any device.

What devices can I get the ENGAGE Viewer App on?

The viewer App is available on Windows and Apple App store for use on windows tablets and iPads.

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