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Major milestone in Holland, new customers and certified training

Major milestone in Holland, new customers and certified training

by weareleanandagile | Jan 29, 2017

Major milestone in Holland, new customers and certified training January 2017 – Part 1 This last 2 weeks has been immensely busy and really enjoyable with lots of opportunities to chat to colleagues, share experiences and learn in training sessions, UKGovCampX and...
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Bracknell Forest Council

Engage modeler was introduced to me by another local authority and I was interested to find out more which Andy was happy to do.

The analysis of as-is and to-be process maps in the software helped identify where we had waste in our processes, excessive hand-offs and the overall cost of delivering a service as well much more. It has given us more insight, data and knowledge of our processes and consequently how we can improve them for customers. The product provides a one stop shop for process mapping, analysis and improvement with lean principles.

Engage Process Modeler has been well supported with extensive training, online support, and manuals and there is always someone at the end of the end of the phone to help.

Kat Neil, Bracknell Forest Council

Edinburgh Council

Our challenge at Edinburgh, as with a lot of public bodies, is to save money effectively, to look at processes, to look at services and to look at things happening within the Council so that we can identify the financial benefits too. So Engage Process allowed us to actually do that.

It certainly gives us everything that we could possibly need. Rather than having four or five different documents with a calculator on one, a spreadsheet in another one just holding your volumes, one with your risk log on it. We have got a central repository with all that and that’s what Engage gives you, your risk log for your process Engage gives you your time and gives you your roles involved and Engage gives you your process maps. So, it really is a kind of a one size fits all bit of software.

For somebody who just wants to jump on and clear a basic process map. They could do that with almost no training at all. It is very intuitive, very sophisticated. It is not like previous kind of process mapping software that I’ve used where you need a half day training just to get a basic process map on the page.

Greg Malkin , City of Edinburgh Council

Live Wire

It was great that so many of our employees were able to contribute to the “AS IS” and to the “TO BE” process. All were fully engaged and I was delighted that you had captured the 280 ideas of business improvement articulated by them. That was exceptionally powerful and clearly, they bought into the workshops delivered by you, because you fully encompassed their view, took on their challenge and engaged with their questions.

By your design I suppose, I understood the business perhaps better than I had in the four years I have been here. I began to put the pieces together of why we needed to change and look at pretty much all our processes, differently.

Importantly, the sessions were enjoyable. Too often sessions like these are boring and dull, yours were neither.

If you were on trip advisor, I would award 5 stars for style, substance and delivery…  and I suspect your already number one attraction In Torbay! Hahahhah.

Locklynne Hall , Livewire Warrington and Culture Warrington

Perth & Kinross Council

Since first engagement with Andy at We Are Lean and Agile we have been offered a high level of advice, support and industry expertise.

We are Lean and Agile are easy to contact, easy to deal with and pro -active at offering a range of support either by e-mail, phone or on site. Further to this they are trying hard to increase the collaboration opportunities by arranging networking events with other public sector bodies to exchange knowledge and expertise whilst allowing us to create new networks of professional contracts.

Steven Watt, Perth and Kinross Council

Jonathan Freeman – Delt Shared Services

Throughout his tenure, Andy demonstrated an acute understanding of what is involved in creating a sustainable service for supporting digital transformation and achieved this through his ability to engage meaningfully with stakeholders at all levels. Through clear supplier management, Andy was also instrumental in achieving considerable cost savings for the client, reducing the ongoing cost of ownership for the digital services technology platform by challenging assumptions within BAU contracts. As well as adding value during his engagement with PCC, Andy created a legacy in terms of the way in which senior decision makers perceive digital services and the opportunities that they present.

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