Customer focus

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You need to act on the cause not the symptoms – process thinking

Why understanding your processes is vital Good process analysis is rare in many organisations and specifically focussing on data based decision making. For me I will always be a process geek but not many people are these days. We live in a world where Agile, Lean Startup and Design Thinking are the sexy

London, bad processes, competition and UKGovCampX

January 2017 – Part 2 Following on from the first Eastleigh session I was again back in the car up to London to attend my first UKGovCamp (cheers and applause – for those who have not attended the event this is standard response to anyone who speaks and mentions those words). The trip in