This blog follows on from my earlier Minimum Viable Blog on the Welsh Government Report and Recommendations on the approach and postcode lottery for Blue Badge Applications in Wales (actually everywhere in the UK except Northern Ireland). The idea here is to contrast the earlier blog with this one using Wardley Mapping to explain the story and to raise the overall situational awareness. Wales is no different to Scotland in this problem and absolutely England to.
I was lucky enough to attend Map Camp this week, I am a long term fan and also a complete novice so this blog is one of the hardest I have ever done as I am not an expert I am starting my journey as a Wardley mapper (for those that know me they know I am a process mapper extraordinaire). Apparently according to Simon Wardley process maps are not maps and I would agree with traditional tools but with our software I would argue we are producing at least process models and maybe even process maps.
To understand the distinct difference, you probably do need to read some details on Wardley Mapping and fortunately Simon (I think I can call him Simon now I have met him and discussed a few things) has released the method open source on Medium. If you want to find out more please have a look at his book of 500+ pages on the methodology released open source for people to build on here.
For over a year now I have been using his slide on the best improvement approach and how agile is not the right tool for every job to highlight the potential folly of the GDS cult of Agile. Please do not misunderstand me here (for anyone maybe reading this from GDS) the work of GDS has been fantastic and the resources they have made open for others to use has helped many organisations to deliver better and faster. Please though do mention all the techniques being deployed as there is a risk that people follow just agile always and for everything.

For over a year now I have been using his slide on the best improvement approach and how agile is not the right tool for every job to highlight the potential folly of the GDS cult of Agile. Please do not misunderstand me here (for anyone maybe reading this from GDS) the work of GDS has been fantastic and the resources they have made open for others to use has helped many organisations to deliver better and faster. Please though do mention all the techniques being deployed as there is a risk that people follow just agile always and for everything.

Lean approach

I am a pragmatist and not a cult member. I believe in the benefits of Lean and this to me has huge benefits. I believe in the short cycles and iterative approach of Agile and most importantly I believe these approaches and others are complimentary and can deliver excellent outcomes together and work together with other methodologies to deliver continuous improvement and delivery to help drive organisations forwards.
Lets please remember the doctrines and Agile manifesto were born out of the lean thinking derived from the Toyota production system. There are many tools in the tool box and depending on the particular problem some are better than others at solving our challenges.

A short blog based on Wardley Maps

In the previous blog we talked about the challenges of Blue Badge administration as identified in the Welsh Assembly report and recommendations
The major point of the report highlights the differences in assessment and appeal processes across the 22 Local Authorities in Wales and it also considers extensions/clarifications/changes to the scheme. There are other recommendations on things such as enforcement but I would consider the issuing of the badges to be the primary problem and once that is correct then maybe the enforcement issues can be tackled. Let’s address the ‘postcode lottery’ and get the badges issued consistently to the right people and then we can tackle misuse.
I decided to try mapping a high-level view of the current process in a Wardley Map to aid the discussion and decision making.
For a point of clarity the challenges identified in the Wales report exist equally in England and Scotland (but not Northern Ireland). I think that both Wales (22) and Scotland (32) with a relatively low number of Local Authorities have a real opportunity to do something better and coordinate across those Authorities in something closer to the Northern Ireland model (a single process and also a single issuing authority for all Authorities).
It would be amazing if the English Authorities could also consider the challenges raised and even if just a small set of them collaborated to try to improve consistency across boundaries.
There are a number of benefits to this (more later) and one key strategic benefit is the greater voice and influence they could have with DFT in terms of shaping the national service for their unique requirements.
Blue Badge is a strange service where England and Northern Ireland have a set of rules, Wales and Scotland have their own different sets of rules. The thing that makes that even more odd is that Blue Badge users can use them in any area in the UK despite the different qualifying criteria.

Blue Badge In Wales – The current process

This is where the short blog technically ‘starts’ apologies for the context setting above.
The aim of this Wardley Map is to aim to visualize the current process to help potential decision making around where the Local Authorities and the Welsh Government may want to go next.
Some caveats around this map
• All models are wrong and imperfect but working with a model is better than trying to work without one
• I am not an expert in Blue Badges in Wales or the rest of the Country. My knowledge is gained from working with Daniel Fyfield from DFT; numerous Local Authorities on their Blue Badge processes and from the 2 workshops in Wales
• I am not an expert in Wardley Maps in fact this is my first one
• I have created and iterated this map alone in a hotel room in Scotland. Ideally the map needs to be collaboratively iterated with the key stakeholders

Finally, the map!

Next the story of the map
1. Both the Local Authorities and the Blue Badge users have the primary user needs. The users need to be able to apply both on and offline, the LA’s need to be able to received and assess those applications to award and issue the right Blue Badges
2. With online applications there is a mix of delivery (certainly across the UK). For all there is the ‘new’